FAQs
Ordering and Shipping
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Certainly! Simply click Check ORDER STATUS. Enter your order number and zip code and you will be advised of the status of your most recent order as well as your purchasing history. If you don't have your order number handy then sign in to your account (You must be a registered user). If you have any other questions, please CONTACT US online or call our toll free number 1-800-272-9219.
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Of course! We can send orders to any address you wish within the United States. To designate an address other than your own, simply make your choices in Check Out where you’ll enter the recipient’s address. To ship your order to multiple addresses however, you must place your order by phone at 1-800-272-9209. Please note: you will be charged a fee for each additional “ship to” address, in addition to the standard shipping & handling fee.
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Click Here for all Shipping and Delivery Information.
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Items remain in the cart for 14 days for all customers. If you're interested in registering at Colorful Images, click My Account at the top of the website.
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Certainly! When you order two or more sets of return address labels, package labels and other personalized labels, you will automatically receive $1.00 off each set! For example, if you order one set of return address labels and one set of canning labels, you save a total of $2.00 on your order! These special savings also apply to multiple sets of our personalized note pads or stationery sets.
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We have taken extra measures to ensure your personal information is kept confidential and safe. We use Secure Socket Layer software (SSL) that protects your information whenever you place an order or access your account. The SSL encrypts all data you provide before it is sent to us. We also provide a variety of safeguards to ensure that no unauthorized person is allowed access to your data once you have provided it to us.
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No problem! When you're shopping on the Internet and you would prefer to fax in your order, simply print out your shopping cart form and fax it to us at 1-800-458-6999. Please be sure to include your credit card number. If you choose to mail your order to us, our address is: Colorful Images® P.O.Box 35022 Colorado Springs, CO 80935-3522 You may include a check with your order or put your credit card number on your shopping cart form.
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We stand behind the quality of every product we sell. If you are not completely satisfied with the quality of your merchandise, you may return it for a refund or replacement within 60 days of the shipping date. NOTE: A re-stocking fee may apply.
AUTHORIZATION is REQUIRED for all returns. Please click here to contact us for authorization before returning any merchandise to us. We reserve the right to refuse all returns that are sent to us without prior authorization.
Personalized items: Please carefully proofread your submission for all personalized items before ordering. All internet orders are produced exactly as submitted at point of purchase. Therefore, we cannot replace or refund orders that are submitted errantly.
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For your convenience, we accept American Express, Discover Card, MasterCard or Visa.
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At this time, we only ship orders to the U.S. and its territories (to include Puerto Rico, Guam, American Samoa, Northern Mariana Islands, The Virgin Islands, and APO/FPO addresses). All orders must utilize both a U.S. mailing and billing address in order to be processed. We do not ship internationally and therefore cannot process orders that utilize an international billing address.
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As a result of a recent US Supreme Court decision and consequent state law changes, we are now required to collect sales tax in many states, and will begin collecting sales tax in additional states in the near future. Presently, we currently collect sales tax in AL, AR, CA, CO, CT, GA, HI, ID, IL, IN, IA, KY, LA, ME, MD, MA, MI, MN, MS, NE, NV, NJ, NY, NC, ND, OK, PA, RI, SC, SD, TN, UT, VA, VT, WA, WV, WI & WY. Alabama residents: seller has collected the simplified sellers use tax on taxable transactions delivered into Alabama and the tax will be remitted on the customer’s behalf to the Alabama Department of Revenue. Seller’s program account number is SSU-R010393255.
Product
Answer:
We make every effort to ensure that all prices in the Colorful Images Online store have been proofed for accuracy. Although we strive for perfection, we may inadvertently enter an incorrect price. Should this occur, when your order is processed in our National Distribution Center, the error is identified and handled as follows:
If the price of the item you purchased is actually lower than the online listed price, we automatically make the adjustment and charge the lesser amount to your credit card. If the price of the item you purchased is higher than the online listed price, your order will be processed, including the item in question, at the higher price. Once your order arrives, should you not wish to keep this item, please contact Customer Service and we will arrange for the return shipment as well as a refund to your credit card. We apologize for any inconvenience caused by a pricing error. If you need further assistance, please contact a Customer Service Representative at [email protected] or our toll free number 1-800-272-9209.
Answer:
We want every item you buy to fit perfectly, whether it's for you or a gift. Sometimes sizes vary with the manufacturer. Generally, however, for casual apparel items (such as T-shirts), Medium is typically 38-40, Large 42-44 and Extra Large 46-48.
Ordering Checks
Answer:
Yes, we can print 5 lines of print with up to 35 characters per line. People often request that their driver's license be printed next to their name, or they will list it on a separate line if they want the expiration date shown too. For your security, we will not print Social Security Numbers on personalized checks.
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EZShield® pioneered Check Fraud Protection nearly a decade ago and today uses its experience and expertise to anticipate all forms of identity-related fraud, providing affordable and simple products and services that help shield your complete identity, on all fronts, all the time. EZShield® provides protection services that extend well beyond credit monitoring to address the entire spectrum of identity fraud sources including online hacking, mail fraud, credit cards, checks, public records, memberships and several others. This protection can be purchased separately when placing a check order.
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Help protect yourself against forged signatures, forged endorsements and altered checks. We are proud to offer the EZShield Check Fraud Protection Program to facilitate advancement of funds up to $25,000 within 72 hours for check fraud. Speedy advancement of funds keeps you burden-free while giving your financial institution time to fully investigate and resolve the fraud incident. Additional program information is available here.
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Optional for Texas residents only: if you select this option, your checks will be mailed UPS with a delivery signature required. This charge is in addition to all other applicable shipping charges.
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If you would like to reorder personal checks that you have ordered in the past start on our reorder page. You'll need a check or your bank information to get started. If you encounter any problems or have questions please call Customer Service 1-800-272-9209 or Contact Us online.
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Yes, we can print up to two lines of print in that area, with up to 35 characters per line. We can also print a second signature line there. On the website there are two fields, one for each line of print.
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Our personalized checks are guaranteed to process through the entire American banking system. Your bank doesn't make your personal checks - they send them to custom check printers, like us. When you order personal checks directly from us, the manufacturer, you're just eliminating the middle man.
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If the new account number is because of a bank merger, ask the bank if the Routing Transit number is also changing. The Routing Transit number is the 9-digit number before the account number on the bottom of your personal checks. It is easiest to enter an order online if you have a bank document in front of you - either a temporary check or a MICR specification sheet. Use the numbers the bank provides to enter your order.
Answer:
- Top Tear Checks Singles: 100 checks per box (2 pads of 50 each), 8 deposit slips per pad
- Top Tear Checks Duplicates: 100 checks per box (4 pads of 25 each), 4 deposit slips per pad
- Side Tear Checks: 100 checks per box (4 pads of 25 each), 4 deposit slips per pad
- Top Stub Checks: 120 checks per box (3 pads of 40 each), 5 deposit slips per pad
Answer:
For personal checks, allow 5 business days for order processing and verification in addition to the below delivery times.
Standard Shipping - allow 5-10 business days for delivery. Orders are shipped via the US Postal Service.
Express Shipping (Rush & Track, 2 Day and Next Day) - see delivery times notated at checkout. All express check orders ship UPS & will be delivered by UPS.
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Duplicate personal checks have a copy under the original that stays in your checkbook for easy recordkeeping. Both check sets include a check register.
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Personal check customers who place their order by phone will be charged a processing fee. This fee covers the verification of your check information and check order processing.
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We will start your personalized checks with the number you request, up to 5 digits and it must be greater than 100.
Personalization
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All personalization is absolutely FREE of charge!
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Almost all standard English characters are allowed when personalizing our products. THE ONLY EXCEPTIONS ARE "foreign" or non-standard English characters. Foreign characters that ARE allowed are á é í ñ ó ¡ Ü Ú ¿ ALL OTHER FOREIGN CHARACTERS SHOULD NOT BE USED.
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With very few exceptions, all of our paper products can be personalized. Personalization is also available on many other types of merchandise, such as throws, mouse pads, and T-shirts. After you select a product, simply click "Add to Cart" and we'll walk you through the personalization process. Our personalized products are also available unpersonalized. When you place your order, just let us know which items are to be personalized and which are not. If you would like a certain line left blank on your personalization simply put a ~ (tilde symbol) on that line and it will be left blank.
SmartBuy™ Savings Club
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The SmartBuy™ Savings Club is our way of providing our customers with fantastic discounts and priority treatment! When you join, you'll save 10% off every order for a full year - both online and through the catalog! Simply click on SmartBuy™ Savings Club to join now! The benefits begin immediately!
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You are automatically now a SmartBuy™ Savings Club Silver Member! Just log in to your account and your discount will be applied automatically at checkout.
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The best way to enjoy your benefits online is to register once and log in to the site each time you shop, with your name exactly as it appears on your membership. Your discount will be applied automatically at check out.