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Customer Service

Ordering and Shipping

Can I check the status of my order?
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Certainly! If you have any questions, please Contact Us online or call our toll free number 1-800-272-9209. 

Can I ship my order to another address or multiple addresses?
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How fast will I get my order and how much will it cost?
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Click Here for all Shipping and Delivery Information

How long do items remain in my shopping cart?
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In the catalog, a special price is offered when I buy two or more label sets. Does that apply online?
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Is online shopping safe?
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What if I want to fax you my order or send it in the mail?
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What is your return policy?
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It's simple: We stand behind the quality of every product we sell. Period. If you are not completely satisfied with the quality of your merchandise, you may return it for a refund or replacement within 60 days*. Just contact us for return authorization before returning any product. A re-stocking fee may apply.

*Please carefully proofread your submission for all personalized items before ordering. All internet orders are produced exactly as submitted at point of purchase. Therefore, we cannot replace or refund orders that are submitted errantly.


Which credit cards are accepted?
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Product

What happens if I purchase an item and the price is incorrectly listed in your Web store?
Answer:
We make every effort to ensure that all prices in the Colorful Images Online store have been proofed for accuracy. Although we strive for perfection, we may inadvertently enter an incorrect price. Should this occur, when your order is processed in our National Distribution Center, the error is identified and handled as follows: 
  • If the price of the item you purchased is actually lower than the online listed price, we automatically make the adjustment and charge the lesser amount to your credit card.
  • If the price of the item you purchased is higher than the online listed price, your order will be processed, including the item in question, at the higher price. Once your order arrives, should you not wish to keep this item, please contact Customer Service and we will arrange for the return shipment as well as a refund to your credit card. We apologize for any inconvenience caused by a pricing error. If you need further assistance, please contact a Customer Service Representative at customerservice@colorfulimages.com or our toll free number 1-800-272-9209. 

  • What sizes are your small, medium, and large? Do you offer larger sizes?
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    Ordering Checks

    Can I have my phone number and driver's license printed on my personal checks?
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    How can I be sure my checks are safe to use?
    Answer:
    EZShield® pioneered Check Fraud Protection nearly a decade ago and today uses its experience and expertise to anticipate all forms of identity-related fraud, providing affordable and simple products and services that help shield your complete identity, on all fronts, all the time. EZShield® provides protection services that extend well beyond credit monitoring to address the entire spectrum of identity fraud sources including online hacking, mail fraud, credit cards, checks, public records, memberships and several others.  This protection can be purchased separately when placing a check order.

    How do I reorder personal checks?
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    I've always had a custom message by my signature - it says, "Money talks; mine says goodbye." Can I still have that if I order personalized checks from you?
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    Is it OK to use personal checks I don't get from my bank?
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    My bank just gave me a new account number. Can I still order personal checks online?
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    Personal Check Quantities
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    What is the Shipping Time for Checks
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    What is the difference between single and duplicate personal checks?
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    Why am I charged $1.50 when ordering personal checks by phone?
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    Will you start my personalized checks with the number I want, or do I have to start with 1001?
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    Personalization

    How much does personalization cost?
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    What characters are allowed in personalization?
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    Which products can I personalize?
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    SmartBuy™ Savings Club

    What is the SmartBuy™ Savings Club and what are the benefits of joining?
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    I am a Preferred Customer Club Member now. What does this mean for me?
    Answer:
    You are automatically now a SmartBuy™ Savings Club Silver Member! Just log in to your account and your discount will be applied automatically at checkout.

    I am already a SmartBuy™ Savings Club Member now. How do I get my discounts online?
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