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Customer Service

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Ordering and Shipping

Can I check the status of my order?

Answer:
Certainly! Simply click Check Order Status. Enter your order number and zip code and you will be advised of the status of your most recent order as well as your purchasing history. If you don't have your order number handy then sign in to your account (You must be a registered user). If you have any other questions, please Contact Us online or call our toll free number 1-800-272-9219.

Can I ship my order to another address or multiple addresses?

Answer:
Of course! We can send orders to any address you wish within the United States. To designate an address other than your own, simply make your choices in Check Out where you'll enter the recipient's address. A $3.99 shipping charge will be added for each additional "Ship to" address.

How fast will I get my order and how much will it cost?

Answer:
Click Here for all Shipping and Delivery Information.

How long do items remain in my shopping cart?

Answer:
Items remain in the cart for 14 days for all customers. If you're interested in registering at Colorful Images, click My Account at the top of the website.

In the catalog, a special price is offered when I buy two or more label sets. Does that apply online?

Answer:
Certainly! When you order two or more sets of return address labels, package labels and other personalized labels, you will automatically receive $1.00 off each set! For example, if you order one set of return address labels and one set of canning labels, you save a total of $2.00 on your order! These special savings also apply to multiple sets of our personalized note pads or stationery sets.

Is online shopping safe?

Answer:
We have taken extra measures to ensure your personal information is kept confidential and safe. We use Secure Socket Layer software (SSL) that protects your information whenever you place an order or access your account. The SSL encrypts all data you provide before it is sent to us. We also provide a variety of safeguards to ensure that no unauthorized person is allowed access to your data once you have provided it to us.

What if I want to fax you my order or send it in the mail?

Answer:
No problem! When you're shopping on the Internet and you would prefer to fax in your order, simply print out your shopping cart form and fax it to us at 1-800-458-6999. Please be sure to include your credit card number. If you choose to mail your order to us, our address is:  Colorful Images® P.O.Box 35022 Colorado Springs, CO 80935-3522  You may include a check with your order or put your credit card number on your shopping cart form.

What is your return policy?

Answer:
It's simple: We stand behind the quality of every product we sell. Period. If you are not completely satisfied with the quality of your merchandise, you may return it for a refund or replacement within 60 days*. Just contact us for return authorization before returning any product. A re-stocking fee may apply.

*Please carefully proofread your submission for all personalized items before ordering. All internet orders are produced exactly as submitted at point of purchase. Therefore, we cannot replace or refund orders that are submitted errantly.

Which credit cards are accepted?

Answer:
For your convenience, we accept American Express, Discover Card, MasterCard or Visa.

Where do you ship? Do you accept international orders?

Answer:
At this time, we only ship orders to the U.S. and its territories (to include Puerto Rico, Guam, American Samoa, Northern Mariana Islands, The Virgin Islands, and APO/FPO addresses). All orders must utilize both a U.S. mailing and billing address in order to be processed. We do not ship internationally and therefore cannot process orders that utilize an international billing address.

Product

What happens if I purchase an item and the price is incorrectly listed in your Web store?

Answer:
We make every effort to ensure that all prices in the Colorful Images Online store have been proofed for accuracy. Although we strive for perfection, we may inadvertently enter an incorrect price. Should this occur, when your order is processed in our National Distribution Center, the error is identified and handled as follows: 

  • If the price of the item you purchased is actually lower than the online listed price, we automatically make the adjustment and charge the lesser amount to your credit card.
  • If the price of the item you purchased is higher than the online listed price, your order will be processed, including the item in question, at the higher price. Once your order arrives, should you not wish to keep this item, please contact Customer Service and we will arrange for the return shipment as well as a refund to your credit card. We apologize for any inconvenience caused by a pricing error. If you need further assistance, please contact a Customer Service Representative at customerservice@colorfulimages.com or our toll free number 1-800-272-9209. 
  • What sizes are your small, medium, and large? Do you offer larger sizes?

    Answer:
    We want every item you buy to fit perfectly, whether it's for you or a gift. Sometimes sizes vary with the manufacturer. Generally, however, for casual apparel items (such as T-shirts), Medium is typically 38-40, Large 42-44 and Extra Large 46-48.

    Ordering Checks

    Can I have my phone number and driver's license printed on my personal checks?

    Answer:
    Yes, we can print 5 lines of print with up to 35 characters per line. People often request that their driver's license be printed next to their name, or they will list it on a separate line if they want the expiration date shown too. For your security, we will not print Social Security Numbers on personalized checks.

    How can I be sure my checks are safe to use?

    Answer: EZShield® pioneered Check Fraud Protection nearly a decade ago and today uses its experience and expertise to anticipate all forms of identity-related fraud, providing affordable and simple products and services that help shield your complete identity, on all fronts, all the time. EZShield® provides protection services that extend well beyond credit monitoring to address the entire spectrum of identity fraud sources including online hacking, mail fraud, credit cards, checks, public records, memberships and several others.  This protection can be purchased separately when placing a check order.

    How do I reorder personal checks?

    Answer:
    If you would like to reorder personal checks that you have ordered in the past start on our reorder page. You'll need a check or your bank information to get started. If you encounter any problems or have questions please call Customer Service 1-800-272-9209 or Contact Us online.

    I've always had a custom message by my signature - it says, "Money talks; mine says goodbye." Can I still have that if I order personalized checks from you?

    Answer:
    Yes, we can print up to two lines of print in that area, with up to 35 characters per line. We can also print a second signature line there. On the website there are two fields, one for each line of print.

    Is it OK to use personal checks I don't get from my bank?

    Answer:
    Our personalized checks are guaranteed to process through the entire American banking system. Your bank doesn't make your personal checks - they send them to custom check printers, like us. When you order personal checks directly from us, the manufacturer, you're just eliminating the middle man.

    My bank just gave me a new account number. Can I still order personal checks online?

    Answer:
    If the new account number is because of a bank merger, ask the bank if the Routing Transit number is also changing. The Routing Transit number is the 9-digit number before the account number on the bottom of your personal checks. It is easiest to enter an order online if you have a bank document in front of you - either a temporary check or a MICR specification sheet. Use the numbers the bank provides to enter your order.

    Personal Check Quantities

    Answer:

    • Single check sets have 125 personalized checks in three pads of 30 checks and one pad of 35 checks, with five deposit tickets in each pad.
    • Duplicate check sets have 100 personalized checks in four pads of 25 checks with four deposit tickets in each pad.

    What is the Shipping Time for Checks?

    Answer:

    For personal checks, allow 5 business days for order processing and verification in addition to delivery times.

    Standard Shipping - allow 5-10 business days for delivery. Orders are shipped U.S. Postal Service for delivery.

    Express Shipping (2 Day and Next Day) ? see delivery times notated at checkout. All express check orders ship UPS & will be delivered by UPS.

    Rush & Track Shipping is NOT currently available for Personal Check orders.

    What is the difference between single and duplicate personal checks?

    Answer:
    Duplicate personal checks have a copy under the original that stays in the book for easy record keeping. Each box of duplicate checks has 100 personal checks. Single personal checks come in boxes of 125. Both check classs come with a checkbook cover and check register. Our top-tear personal checks are available in single or duplicates.

    Why am I charged $1.50 when ordering personal checks by phone?

    Answer:
    Personal check customers who place their order by phone will be charged a processing fee. This fee covers the verification of your check information and check order processing.

    Will you start my personalized checks with the number I want, or do I have to start with 1001?

    Answer:
    We will start your personalized checks with the number you request, up to 5 digits and it must be greater than 100.

    Personalization

    How much does personalization cost?

    Answer:
    All personalization is absolutely FREE of charge!

    What characters are allowed in personalization?

    Answer:
    Almost all standard English characters are allowed when personalizing our products. THE ONLY EXCEPTIONS ARE "foreign" or non-standard English characters. Foreign characters that ARE allowed are á  é  í  ñ  ó  ¡  Ü  Ú  ¿   ALL OTHER FOREIGN CHARACTERS SHOULD NOT BE USED.

    Which products can I personalize?

    Answer:
    With very few exceptions, all of our paper products can be personalized. Personalization is also available on many other types of merchandise, such as throws, mouse pads, and T-shirts. After you select a product, simply click "Add to Cart" and we'll walk you through the personalization process. Our personalized products are also available unpersonalized. When you place your order, just let us know which items are to be personalized and which are not. If you would like a certain line left blank on your personalization simply put a ~ (tilde symbol) on that line and it will be left blank.

    SmartBuy™ Savings Club

    What is the SmartBuy™ Savings Club and what are the benefits of joining?

    Answer:
    The SmartBuy™ Savings Club is our way of providing our customers with fantastic discounts and priority treatment! When you join, you'll save 10% off every order for a full year - both online and through the catalog! Simply click on SmartBuy™ Savings Club to join now! The benefits begin immediately!

    I am a Preferred Customer Club Member now. What does this mean for me?

    Answer:
    You are automatically now a SmartBuy™ Savings Club Silver Member! Just log in to your account and your discount will be applied automatically at checkout.

    I am already a SmartBuy™ Savings Club Member now. How do I get my discounts online?

    Answer:
    The best way to enjoy your benefits online is to register once and log in to the site each time you shop, with your name exactly as it appears on your membership. Your discount will be applied automatically at check out.


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