Customer Service

Add to Cart a site option allowing online shoppers to put desired items onto a virtual shopping list. Visitors are able to select the quantity, specify a shipping address, identify which items are gifts and add gift messages.

Best Sellers a site feature allowing shoppers to view our most popular products.

Billing Address the address listed on the credit card that shoppers use when purchasing items at our Web site.

Browse All Items a site option enabling shoppers to look at all products available within a specified department at our site.

Catalog Quick Shop a feature allowing customers to find a product by entering a specific product number.

Call Us to Order an option for shoppers who do not wish to place orders via our Web site. Customers are invited to call our Customer Service Department to complete a transaction.

Check Out a site option allowing shoppers to purchase items from our Web site by providing credit card information and shipping preferences.

Contact Us an online form for customers to contact our company to inquire about orders, ask about a particular product, or have comments (positive or negative) about our Web site.

Customer Number a number assigned to each customer at our site at the time of the first purchase. This number remains the same once assigned and enables our database to recognize individual customers.

Customer Service an option for customers to receive personalized help. Our customer service representatives are available from 5:00am to Midnight (MST), seven days a week.

Edit My Account an option giving online shoppers the ability to change personal account information so that our records are correct.

FAQs (Frequently Asked Questions) a listing of commonly asked questions and answers intended to simplify the shopping experience.

GiftFinder a site feature enabling shoppers to find just the right gift for an individual simply by providing pieces of requested information about the recipient and the occasion.

Go Shopping/Continue Shopping a feature returning customers to the homepage to go or continue shopping our Web site.

Home a link bringing customers back to the Web site's homepage.

Keyword Search a site option allowing shoppers to search all our products by typing in a word of phrase.

Modify Cart an option allowing customers to change orders. For example, shoppers may increase or decrease the quantity of the items in the shopping cart, change the desired size or change the shipping address. Customers may also specify if an item is a gift and add a gift message.

More Info an option to obtain more information about an item before purchase. A larger image of the product is displayed as well as any additional merchandise information, such as available sizes or colors.

My Account a feature allowing customers to view the personal customer account information we have in our database.

Next Page site option allowing visitors to go to the next page of product display images.

Order Information information about customer orders, including the order number, quantity ordered, item description, status date and a current status (pending, submitted, held, shipped and cancelled.)

Order Number the number generated by our system and attached to your order after it is placed. If questions arise about a specific order, please have the order number ready when contacting the Customer Service Department.

Order Status a site feature providing information about orders placed by customers with our company. In order to view information about an order, customers must be registered and signed in. Customers who are not registered at Colorful Images should Contact Us for assistance. The information provided includes the order number, quantity ordered, item description, status date and a current status (pending, submitted, held, shipped and cancelled).

Personalize a feature allowing shoppers to customize specified products with personal information.

Preferred Customer Club the Colorful Images customer club that gives members many exclusive benefits, including 10% off every purchase for a full year. Customers pay an annual $9.99 enrollment fee.

Previous Page an option allowing shoppers to view products displayed on the previous page.

Privacy Policy site feature detailing our company's privacy policy.

Process Payment facilitates the ordering process by allowing customers to grant our Web site permission to process an order and secure an authorization from the shopper's credit card company.

Product Look-up a feature allowing customers who have a product catalog number to search our Web site for that product.

Register an option allowing customers to provide general account information as well as shipping and payment instructions. Once registered, customers will not have to re-submit this information. The information can be accessed again when customers sign in at the site with the assigned username and password.

Remove a feature allowing a customer to remove any item from the shopping cart.

Request a Catalog an online form for guests to ask for a catalog to be sent to them.

Request New Password an online form for registered customers to ask for a new password.

Returns Policy a description of our company guarantee and returns policy.

Same as Billing Address site option allowing customers to ship items to the address listed on the credit card used for purchase.

Save if a customer does not wish to provide credit card information, this feature allows the order to be saved in our database. Shoppers are invited to call our Customer Service department to complete the order.

Save Time Next Time site feature explaining the benefits of registering at our site.

Search site option allowing shoppers to search all our products by typing in a word of phrase.

Search Options feature allowing customers to narrow a product search by selecting a department, theme, gender, age or price range

Ship to Someone Else site option offering shoppers the convenient option of shipping merchandise to an address other than the customer's billing address.

Shipping Options a comprehensive list of shipping methods from which to choose at Check Out.

Sign In for registered customers at our site, this option activates the account information previously submitted.

Sign Out option allowing online guests to sign out of our Web site.

Site Map site information including a comprehensive list of all the features of our Web site.

Special Use Labels Colorful Images carries personalized labels for all purposes, including the identification of packages, food, gifts, goodies, music, videos, diskettes, books and much more.

Tell a Friend site feature inviting online guests to tell others about our Web site via email.

Update Account Information site option allowing customers to update account information, such as adding a phone number or providing a change of address.

Update Password an option allowing visitors to change their passwords.

Update Profile site feature offering visitors to modify customer profile choices, such as electing to receive email promotional notifications from our company.

Variety Packs an assortment of pre-selected designs grouped together and sold as a set.

View Cart an option allowing customers to view the list of items placed in the shopping cart.

What's New site feature enabling customers to see the most recent products added to the site.